Your Rights When Receiving A Health or Disability Service

The Code of Rights gives you 10 rights. These are:

  1. To be treated with respect.
  2. To be treated fairly without pressure or discrimination.
  3. The right to dignity and independence.
  4. To receive a quality service and to be treated with care and skill.
  5. To be given information that you can understand in a way that helps you communicate with the person providing the service.
  6. To be given the information you need to know about your health or disability; the service being provided and the names and roles of the staff; as well as information about any tests and procedures you need and any test results. In New Zealand, people are encouraged to ask questions and to ask for more information to help them understand what is going on.
  7. To make your own decision about your care, and to change your mind.
  8. To have a support person with you at most times.
  9. To have all these rights apply if you are asked to take part in a research study or teaching session for training staff.
  10. The right to complain and have your complaint taken seriously.

What can I do if I am worried or unhappy about the service, or something goes wrong, and I feel my rights have been breached?

You can:

  • talk to the person you received the service from, or the person in charge, as they may be able to sort out the problem;
  • get help and support from family and friends to raise your concerns with the provider of the service;
  • seek the support of a free independent advocate to help you resolve your concerns. Details about how to contact a health and disability advocate are contained in Health and Disability website.

Your Responsibilities

You must notify your therapist at least 24 hours in advance of any missed appointment. If you fail to do so you may be charged a fee for the missed session.